American Express — CFPB Complaint Data
Data source: CFPB Consumer Complaint Database. Data current as of July 13, 2026. View the live CFPB record.
A CFPB complaint means a consumer submitted a complaint against American Express and the company was given a chance to respond — it isn't a lawsuit, a fine, or a verified finding that the company did something wrong. Raw complaint counts also aren't adjusted for company size: a large national company will show more complaints than a small one even if it handles a lower share of its accounts poorly.
33% of American Express's complaints on record are about "incorrect information on your report" — the single most common issue category.
Top complaint issues
The specific problems people reported, most common first.
- Incorrect information on your report3
- Took or threatened to take negative or legal action — what to do2
- False statements or representation2
- Improper use of your report1
- Attempts to collect debt not owed — what to do1
Complaint trend (monthly)
- 2026-04: 9
State distribution
Where complaints against American Express are coming from.