Portfolio Recovery Associates — CFPB Complaint Data
Data source: CFPB Consumer Complaint Database. Data current as of July 13, 2026. View the live CFPB record.
A CFPB complaint means a consumer submitted a complaint against Portfolio Recovery Associates and the company was given a chance to respond — it isn't a lawsuit, a fine, or a verified finding that the company did something wrong. Raw complaint counts also aren't adjusted for company size: a large national company will show more complaints than a small one even if it handles a lower share of its accounts poorly.
56% of Portfolio Recovery Associates's complaints on record are about "attempts to collect debt not owed" — the single most common issue category.
Top complaint issues
The specific problems people reported, most common first.
- Attempts to collect debt not owed — what to do68
- Written notification about debt — what to do18
- Took or threatened to take negative or legal action — what to do13
- False statements or representation12
- Communication tactics — what to do4
Complaint trend (monthly)
- 2026-04: 122
State distribution
Where complaints against Portfolio Recovery Associates are coming from.