BNPL / Payday / Personal Loan Complaint Trends

By US Debt Wire Editorial TeamUpdated July 13, 2026

Data source: CFPB Consumer Complaint Database. Data current as of July 13, 2026.

Total complaints (ingested)
120

National trend (monthly)

  • 2026-04: 120

Top issues

  • Charged fees or interest you didn't expect28
  • Problem when making payments19
  • Struggling to pay your loan15
  • Problem with additional add-on products or services15
  • Getting the loan12

Top companies

  • Affirm Holdings, Inc15
  • OneMain Finance Corporation6
  • ENOVA INTERNATIONAL, INC.5
  • WELLS FARGO & COMPANY4
  • Upstart Holdings, Inc.4
  • Healthcare Finance Direct LLC.4
  • UPGRADE, INC.3
  • Paramount GR Holdings, LLC3
  • Opportunity Financial, LLC3
  • Westlake Services, LLC2